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Request Service

Does your RENTAL need Repair/Service?

If a rental asset isn't operating as it should, a service request can instantly be submitted from the mobile EquipmentShare app. After the service is requested, a Work Order is created from the T3 system, and a service technician will contact you soon to schedule a visit and determine the next steps. You also have the option to call the closest EquipmentShare branch/service department from the Rent app.

  1. From the Rent app, select My Rentals across the bottom navigation or from the main dashboard.
  2. Select the On-Rent category across the top.
  3. Locate the rental that requires servicing and select Submit Service Request or Call to Schedule Service.

Or, you can also Request Service on a Rental by logging into T3 Fleet, where you have insight and access to your entire fleet. Read the service request documentation.

If you are experiencing login issues, please click on the blue customer support chat icon on the right hand side of this website or call your sales representative. You can also call 1-888-80-RENTS and a specialist can help.

Other Technology Issues?
Visit the Help Center to help troubleshoot common issues.

Use our handy blue customer support chat icon (located on the right hand side of this website). Our typical response time is under 5 minutes during normal business hours, 7 a.m. - 7 p.m.

REQUEST SERVICE

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