The world is experiencing a challenging and uncertain time right now. EquipmentShare and its people are taking COVID-19, or the coronavirus, seriously in order to protect and preserve the health of our employees and our customers across the nation.
If you’re a customer, a contractor or a veteran of the construction industry, then you know one thing’s for sure—this line of work rarely stops. We’re not big fans of unplanned downtime at EquipmentShare, but COVID-19 requires us to stop and think twice about how we plan to accomplish work now and throughout the coming weeks.
We care about our customers and want to serve them as best as we can during this time. We are working to ensure everyone stays healthy and takes appropriate measures recommended by the CDC, OSHA and the World Health Organization (WHO).
First and foremost, we want to maintain a safe workplace and protect the health of our employees. Our branches across the nation are operating with guidelines in place:
We know that the construction industry is made up of hardworking people who work to get the job done come rain or shine. EquipmentShare has customers that need to maintain their operations in order to support hospitals, medical facilities and beyond. We are here to serve our customers in these challenging times by helping them locate the materials and equipment they need to support their communities. For this reason, our rental yards across the country continue to operate.
Our people will prioritize health by forgoing handshakes and maintaining distance when possible. We want to keep our customers healthy so they can safely continue their daily work routines. If you have an existing or upcoming rental with us, your rental is still on. Get in touch with your account manager if you need to make any changes to your rental. You can also make specific, low- or no-contact equipment drop-off and pick-up arrangements with your account manager.
EquipmentShare sales team members and rental coordinators are often on the move and present at work-related events. During this time, we ask that our customers, business partners and colleagues respect that some of our employees will not attend engagements, meetings, events and gatherings.
If you need to get in touch with Rental support, please contact your rental account manager.
Our Customer Experience team is, as always, working hard to answer customer questions and provide fast, valuable support to our T3 users.
EquipmentShare asks our T3 users to have patience with the Customer Experience and T3 Support teams as they may experience a high volume of calls, emails and Intercom messages. We’ll get you taken care of, we promise.
If you need T3 support, please contact us at the following:
EquipmentShare is still up and running, and we will continue to serve our customers in light of COVID-19 while taking every recommended precaution. Thank you for choosing EquipmentShare, and thank you for helping us put health and safety first.